Terms of Service

  1. ShoeInn will accept exchanges for size, style or credit within 30 days from the invoice date, provided that the footwear has not been subjected to use. Any wear patterns on the sole of the footwear or over stretching of footwear will not be accepted for return.
  2. Footwear must be returned with manufacturer’s insoles, and in its original, unmarked packaging. Any tape or labels attached to the original packaging will not be accepted.
  3. Any footwear returned will be subject to a shipping recovery fee unless the footwear is shipped using the customer’s own shipping account.
  4. Footwear not accepted for return will be shipped back to the customer and a shipping recovery fee charged.
  5. All footwear, ordered with or without orthotics, is subject to 13% HST.

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